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One-Stop Technical Support & Professional Service
OceanX Product Support Lifecycle provides you with the predictable support availability guidelines, allowing you to manage your support needs and plans for system upgrade.
OceanX Product Lifecycle Information
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| Version | Launch Date | Phase |
| OceanFax 3.0 | 15 June 2012 | Currently in mainstream support and will enter extended support status after release of the second subsequent version |
| OceanFax 2.0 | 29 March 2011 | Currently in mainstream support and will enter extended support status after release of the second subsequent version |
| OceanFax 1.8 | 8 October 2009 | Currently in extended support and will enter end of support status after release of the third subsequent version |
| OceanFlow - Approval & Workflow System | ||
| Version | Launch Date | Phase |
| OceanFlow 1.8 | March 2011 | Currently in mainstream support and will enter extended support status after release of the second subsequent version |
Please note: to obtain the latest patches and hotfix, please email to support@oceanfax.com.
OceanX Support Lifecycle Policy
The OceanX Product Support Lifecycle policy specifies OceanX products' three different support phases from launch date to end of support. Customers can track the launch date of the version they purchased and the support phase it is in. Using the information on this page, customers are able to effectively plan their software investment, to avoid any gaps in support.
| Phase | Support |
Mainstream Support |
Versions to support: the latest two versions |
| Extended Support (Second Phase) |
Versions to support: the third latest version Please note: OceanX will not accept requests for new patch and hotfix, design changes, or new features during the Extended Support phase except the products are upgraded or migrated. |
| End of Support (Third Phase) |
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Copyright © 2013 OceanX Technology Limited. All Rights Reserved. | Hotline: (852) 3977 0088 | |||||||
| Key words: Fax Server, E-Fax, Paperless Faxing, Enterprise Fax Software, Enterprise Fax Solution, Fax to Email, Fax by MFP, Production Fax, Green IT | |||||||||
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